Emergency Services & Telecommunications

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The City of Hartford Emergency Services & Telecommunications Department Dispatchers provides the vital link to all 9-1-1 emergency and non-emergency calls. We take pride in providing quality services to the residents and visitors of the capital City.

Department Head

Director of Emergency Services & Telecommunications Susan Webster

Susan Webster

Susan Webster has more than 30 years’ experience in Public Safety. Prior to Hartford, Susan was the Executive Director of CT’s largest Regional 9-1-1 Dispatch Centers where she regionalized dispatch services. Susan holds certifications as an Emergency Number Professional (ENP), Registered Public Safety Leader (RPL) and Certified Public Safety Executive (CPE).