Here are answers to questions you may have about the scooter share system:
What is scooter share?
Scooter share lets you rent an electric foot scooter for a quick errand, a trip to the bus stop, or a climate-friendly commute trip. You rent the nearest available scooter, ride it to where you want to go, and leave it responsibly parked for the next person to ride.
LINK scooters are engineered and operated by Superpedestrian, the Cambridge, Massachusetts based robotics firm that was spun out of MIT in 2013. LINK scooters have unique safety systems embedded on board the scooter that ensure each scooter is safe to ride before it is available for use.
How can I start using a scooter?
Download the iOS or Android App to your phone. Once you set up your account you can use the built-in map to find the nearest scooter and pay through the App to start your ride.
How much does it cost?
Link scooter share is provided at no cost to the City of Hartford. Riders pay for their individual trips, $1 to unlock the device and $0.35 per minute of riding time.
Both the City of Hartford and LINK believe that everyone should benefit from shared micromobility. In order to make this a reality, LINK offers fare discounts for qualifying individuals, and ensures scooter access for everyone whether or not you have a smartphone, a bank account, or credit card: https://www.link.city/equity. If you receive subsidized rent, discounted utilities, or receive nutritional assistance (e.g. SNAP) you likely qualify for rides at a reduced fare. Visit https://www.link.city/link-up and complete a brief, online enrollment form.
Where can I ride scooters?
Keep scooter share fun and safe by riding on city streets, trails, and bike lanes whenever they are available. Scooters should follow the same rules of the road as bicycles:
- Ride with traffic
- Stay as close to the right of the road as is safe
- Obey traffic signals and signs
- Yield to pedestrians
- Use hand signals to signal turns
- Only 1 person per scooter
The App will show you where slow or no-ride areas are located. These areas are either geofenced (electronically fenced) to prohibit scooters from entering or will automatically reduce speeds. If you cross into a no ride zone, the scooter will shut down.
Can I ride outside of Hartford with my scooter?
No, not at this time. LINK scooters are only to be ridden within Hartford city limits. Geofencing technology will prevent scooters from being ridden outside of the City.
What if I have a problem or want to report a poorly parked scooter?
You can report issues directly to Link, by emailing email@example.com or by phone at 844-701-8163.
You can also call or email Hartford’s 311 system via the app, website, email, or call 860-757-9311.