Micromobility in Hartford

CRCOG AND CITY OF HARTFORD ANNOUNCE LAUNCH OF NEW SHARED MICROMOBILITY SYSTEM

The City of Hartford, the Capitol Region Council of Governments (CRCOG), and Veo has announced a partnership to bring shared scooters back to Hartford and the region. The shared micromobility system will help support the growing demand for affordable, accessible transportation in Hartford.

What to Expect

  • Launch. On August 28, Veo will begin deploying an initial fleet of standing scooters in downtown. After a month, the system will expand citywide.
  • Future Phases. Although the launch will start with shared scooters, the system can later expand to include more options, like bicycles. Stay tuned for more updates in the spring!

How to Ride

  • Locate a ride: Riders aged 18+ can locate vehicles using the free Veo app.
  • Unlock and go: Using the Veo app, riders scan a QR code and pay $1 to unlock the vehicle. Riders then pay $0.36 per-minute to ride the electric Astro standing scooter.
  • End your ride in a designated parking location: Upon completion of the ride, riders can park their vehicle in a bike rack or on the perimeter of the sidewalk outside of the pedestrian right of way. Riders must take a photo within the app to confirm proper parking.
  • Discount Programs. Riders also have the option to sign up for VeoPlus, a monthly subscription that offers discounted rides for $6.99 per month. Riders with low incomes can visit veoride.com/veo-access to apply for a discounted rate.

Safe Riding Tips

  • Obey all traffic laws and follow traffic signs and signals. Ride with the flow of traffic.
  • Wear a helmet: Prioritize your safety by wearing a helmet while you ride.
  • Yield to pedestrians: Respect pedestrians' right of way and maintain a safe distance while riding. Ring your bell and exercise caution when passing or crossing paths with walkers or joggers. 
  • Ride sober: Never ride under the influence of drugs or alcohol.

How to Report a Device Issue

  • To Report Device Issues. Submit issues to Hartford311 via phone (860-757-9311) or online at: https://www.hartfordct.gov/hartford311. 
  • For Customer Service: Contact the VeoRide Care Team at hello@veoride.com or 855-836-2256.
  • For General Questions: Contact the Safe Streets team at SafeStreets@hartford.gov or 860-757-9222.

     

 

 

 

 

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